Refund policy

At Cuteso, we put love and care into every package and we want you to feel happy and confident when shopping with us. To make things fair and simple, here’s how our return policy works:

Return Window

• Returns are accepted within 6 days of delivery.

• Requests made after 6 days will not be eligible.

Free Return Shipping

• All approved returns come with free return shipping.

• No extra charges for sending your item back.

No Restocking Fees

• You get your full refund (excluding COD charges if any).

• No hidden costs, no restocking fee.

Unboxing Video Requirement

• To qualify for a return, you must record a clear unboxing video while opening your package.

• This video helps us verify the condition of your order.

• Without the video, returns cannot be initiated.

Genuine Reasons Only

• Returns are only accepted for genuine issues, such as:

  • Damaged or broken product

  • Wrong product received

  • Missing item in your package

• Change of mind or dislike of product is not a valid reason for return.

Our Promise

We value your trust and always aim to deliver the cutest things in perfect condition. If something does go wrong, and you follow our return rules, we’ll make sure your issue is resolved quickly and fairly.

Thank you for being part of the Cuteso family 🐰💖 Your happiness is always our priority!